Retail & Hospitality

1 - 250 employees

Audibene

"The goal was to avoid a significant gap between the manager’s evaluation and the employee’s own assessment."

AudiBene undertook a complete overhaul of its performance evaluation and skills development ecosystem. The objective was not to add another tool, but to transform annual reviews into a true driver of measurable progress.

By integrating AssessFirst into its new job framework and performance management tool, the company enabled employees to prepare for their reviews through structured self-assessment.

Early positive signals: a majority of respondents reported using the competency framework to prepare for their evaluation, and a clear plan is now in place to measure skills evolution over time.

75%

Time saving

60%

More efficient

Sami Meddouri

Head of People @Audibene

Turning performance reviews into a performance lever rather than a formal exercise

AudiBene started from a simple observation: an annual review only creates value if it leads to tangible progress.

Without a structured framework, several risks existed:

  • a gap between the manager’s perception and the employee’s self-perception,
  • conversations that could become subjective,
  • limited visibility into actual skills progression over time,
  • difficulty turning insights into concrete action plans.

In an organization where 70% of employees are in sales roles, time spent on HR processes must be directly useful.

The strategic challenge was clear: structure evaluations so they generate real, observable impact.

The moment when redesigning the ecosystem became essential

The decision went beyond implementing a single tool. AudiBene chose to rebuild from the ground up: creating job frameworks, configuring a new performance management system, structuring the competency framework, and deploying development plans.

The conviction was strong: changing only one part of the system would have weakened the whole.

The ambition is explicit: to see measurable improvement in competencies by the end of 2026 and ideally observe a direct business impact.

Not just evaluate. Measure progress.

Structuring self-awareness to reduce gaps and drive measurable progress

Integrating AssessFirst introduced a structured self-reflection process ahead of annual reviews.

The competency framework was positioned as a “for myself” tool:

a support to identify strengths, development areas, and prepare for managerial discussions.

Early field feedback is encouraging:

  • 8 out of 11 respondents reported using the competency framework to prepare for their review,
  • feedback highlights strong alignment with real-life profiles,
  • development plans now allow tracking of engagement and progress.

The objective is not merely declarative : to move a competency identified as “mobilizable” to “mastered” and be able to demonstrate it.

For HR, this means:

  • reducing perception gaps,
  • tracking competency evolution,
  • transforming annual reviews into a continuous development dynamic.

When measuring progress becomes the new standard

The initiative is designed for the long term.

Next steps include:

  • individual one-to-one follow-ups,
  • support in building development plans,
  • ongoing monitoring of progress.

The implicit message is clear : once a system allows you to objectify and track skills progression, going back to purely declarative evaluations becomes a risk.

This experience illustrates how a structured approach enables HR teams to secure their decisions, reduce perception gaps, and actively manage skills development over time.

Before/After

Revolutionizing recruitment by
focusing on soft skills.

WithOUT assessfirst

  • Annual reviews primarily based on discussion and perception
  • Possible gaps between manager and employee evaluations
  • Difficulty translating insights into concrete action plans
  • Limited visibility into long-term skills evolution
  • Risk of HR processes being perceived as formal rather than strategic

with assessfirst

  • Structured self-assessment ahead of performance reviews
  • Reduced perception gaps between managers and employees
  • Individualized, trackable development plans
  • Ability to measure skills progression over time
  • A clear ambition to connect competency development with business impact

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